Rise of Business Process Outsourcing: What You Need to Know

Business Process Outsourcing (BPO) is a term used to describe the outsourcing of processes that are not core parts of the business. It is also called “process off-shoring” and “outsourced services.” Business process outsourcing has been around since the 1980s, but it was only in 2001 when McKinsey & Company first coined the phrase. The …

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